Warranty And Return Policy

Talai Al-Folath for Manufacturing Company is committed to providing high-quality products and reliable customer service. Please review the following policies regarding returns, exchanges, shipping, and warranty coverage.

Return & Exchange Policy

• Products may only be returned or exchanged if they are defective or do not conform to the confirmed order.
• Returned products must be unused, in their original condition, and include all original packaging, accessories, and documentation.
• Products that are custom-manufactured, specially fabricated, or made-to-order cannot be returned or exchanged except in cases of delivery errors or manufacturing defects.
• All returned products are subject to inspection and approval before any return, exchange, or refund is processed.
• If approved, refunds will be issued using the original payment method. Processing may take several working days after approval.
• Shipping and handling charges are non-refundable unless the return is the result of our shipping error.

Delivery & Shipping

• Shipping times vary depending on order processing, destination, product type, and logistics availability.
• Customers are responsible for providing accurate delivery information and ensuring someone is available to receive the order.
• Any storage, return, or re-delivery charges resulting from incorrect delivery details or failure to receive the shipment will be the responsibility of the customer.
• Talai Al-Folath for Manufacturing Company is not responsible for delays, loss, or damage caused by third-party shipping or logistics providers after the goods have been handed over for delivery.

Warranty Policy

• Our products are covered by a limited warranty against manufacturing defects for the warranty period specified on the relevant invoice or product documentation.
• At our sole discretion, warranty claims may be resolved through repair or replacement of defective products or components. Cash refunds or discounts are not provided under the warranty.
• The warranty does not cover damage resulting from:
  • Improper installation
  • Misuse, abuse, or incorrect application
  • Accidents or negligence
  • Unauthorized modifications or repairs
  • Natural disasters or force majeure events
  • Normal wear and tear
  • Lack of proper maintenance
• Proof of purchase or the original invoice must be provided when submitting a warranty claim.